Refund or Replacement Policyof PaintandSipSupply.com
Thank you for shopping
at PaintAndSipSupply.com. If for some reason you are not satisfied with your
purchase, you may return it in accordance with the following guidelines:
Unless otherwise stated in this returns policy, this paragraph outlines how you
may return products purchased from PaintAndSipSupply.com. Products may be
returned for a full refund within 30 days of the original purchase date or
exchanged for an identical item. Customer will be required to arrange and pay
for the return shipping. All original parts and manuals or instructions must be
shipped back as well. If any part is missing the refund will not be granted.
Product returns will be eligible for an exact-item exchange or a refund as
outlined below. Items no longer stocked by PaintAndSipSupply.com will not be
eligible for return or refund.
Refunds will be made in the same form of payment used for the
purchase at the same dollar amount paid for at the time of purchase. Refunds
for credit card purchases will only be refunded to the same card used for the
original purchase. If credit card transaction is no longer able to process a
refund, in-store credit will be issued.
If a package arrives
damaged it should not be refused. Damage should be made aware to driver and
pictures taken. Contact Customer Service within 72 hours of receipt by placing
a Ticket on Pinot Admin or emailing firstname.lastname@example.org and including
pictures. List in the claim the product codes and quantities of damaged items.
It will then be determined based on the item, if a replacement or refund will
be processed. Damages on purchases older than 30 days are not eligible for
refund. You can contact Customer Service by phone at 832-460-0179.
Refunds for canvas that are completely unusable (e.g tears, rips or
punctures) will be given on claims submitted within 30 days from original
purchase date. If the pictures submitted with claim show that the canvas is
still usable, customer will be required to arrange and pay to ship those
canvases back to Paint & Sip Supply. Once canvas in question is received by
Paint & Sip Supply, a refund will be processed as originally requested in
If upon receiving a shipment there are damaged paint bottles, please refer to
the damages paragraph above. Damage claims must be submitted within 30 days of
receiving. For unused bottles that are bad upon opening for use please place a
Ticket on Pinot Admin or email email@example.com listing the paint
color, product code and Batch Number from the label. The Batch number is a 5-digit
number directly below the product code on the label. Attach pictures of the
unusable paint to the Ticket or email when submitting the claim. Based on the
scenario either a refund, replacement or in-store credit will be issued.
Furniture may be returned for a full refund if in the original packaging
(including all components and manuals) within 30 days of the original purchase
date. Special order, manufacturer-direct, custom and pre-assembled furniture is
not eligible for return. Customer is required to arrange and pay for the return
If any issues arise with the cabinet itself within 30 days of
receipt, a solution will be provided by PASS. No components or hardware are
covered unless a warranty is purchased.
Purchase a 2 or 3-year warranty which covers two-day replacement
of Mixer, Amplifier, Feedback Destroyer, Power Conditioners, and Wireless
Microphone base and body pack. The warranty DOES NOT cover the handheld
microphone, headset microphone, auxiliary wires, batteries, and battery
Special Order Items
Special order items are not returnable. Such as items from a
pre-sale, or that were sold used or sold at a discount.