Refund or Replacement Policy
Refund Policy of

PASS Damage, Refund & Replacement Policy

Thank you for shopping at If for some reason you are not satisfied with your purchase, you may return it in accordance with the following guidelines:

General Returns
Unless otherwise stated in this returns policy, this paragraph outlines how you may return products purchased from Products may be returned for a full refund within 30 days of the original purchase date. Customer will be required to arrange and pay for the return shipping. All original parts and manuals or instructions must be shipped back as well. If any part is missing the refund will not be granted. Items no longer stocked by will not be eligible for return or refund.

Refunds will be made in the same form of payment used for the purchase at the same dollar amount paid for at the time of purchase. Refunds for credit card purchases will only be refunded to the same card used for the original purchase. If credit card transaction is no longer able to process a refund, in-store credit will be issued.

If a package arrives damaged it should not be refused. Damage should be made aware to driver and pictures taken. Contact Customer Service within 72 hours of receipt by placing a Ticket on Pinot Admin or emailing and including pictures. List in the claim the product codes and quantities of damaged items. It will then be determined based on the item, if a replacement or refund will be processed. Damages on purchases older than 30 days are not eligible for refund.


Furniture may be returned for a full refund if in the original packaging (including all components and manuals) within 30 days of the original purchase date. Special order, manufacturer-direct, custom and pre-assembled furniture is not eligible for return. Customer is required to arrange and pay for the return shipping.

Pinot Audio

GUARANTEE: If any issues arise with the cabinet itself within 30 days of receipt, a solution will be provided by PASS. No components or hardware are covered unless a warranty is purchased.

Warranty Options
Purchase a 1-year warranty which covers replacement of Mixer, Amplifier, Power Conditioners, and Wireless Microphone base and body pack or a 2-year warranty which covers the same items listed above minus the mixer. Only a one-year warranty is available from mixer manufacturer Numark. The warranty DOES NOT cover the handheld microphone, headset microphone, auxiliary wires, batteries, and battery charger.

Special Order Items
Special order items are not returnable. Such as items from a pre-sale, or that were sold used or sold at a discount.