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PASS Damage, Refund & Replacement Policy
Thank you for shopping
at PaintAndSipSupply.com. If for some reason you are not satisfied with your
purchase, you may return it in accordance with the following guidelines: General Returns
Unless otherwise stated in this returns policy, this paragraph outlines how you
may return products purchased from PaintAndSipSupply.com. Products may be
returned for a full refund within 30 days of the original purchase date. Customer
will be required to arrange and pay for the return shipping. All original parts
and manuals or instructions must be shipped back as well. If any part is
missing the refund will not be granted. Items no longer stocked by
PaintAndSipSupply.com will not be eligible for return or refund.
Refunds
Refunds will be made in the same form of payment used for the
purchase at the same dollar amount paid for at the time of purchase. Refunds
for credit card purchases will only be refunded to the same card used for the
original purchase. If credit card transaction is no longer able to process a
refund, in-store credit will be issued. Damages
If a package arrives
damaged it should not be refused. Damage should be made aware to driver and
pictures taken. Contact Customer Service within 72 hours of receipt by placing
a Ticket on Pinot Admin or emailing info@paintandsipsupply.com and including
pictures. List in the claim the product codes and quantities of damaged items.
It will then be determined based on the item, if a replacement or refund will
be processed. Damages on purchases older than 30 days are not eligible for
refund. You can contact Customer Service by phone at 832-460-0711.
Canvas
Refunds for canvas that are completely unusable (e.g. tears, rips or
punctures) will be given on claims submitted within 30 days from original
purchase date. If the pictures submitted with claim show that the canvas is
still usable, customer will be required to arrange and pay to ship those
canvases back to Paint & Sip Supply. Once canvas in question is received by
Paint & Sip Supply, a refund will be processed as originally requested in
the claim.
Paint
If upon receiving a
shipment there are damaged paint bottles, please refer to the damages paragraph
above. Damage claims must be submitted within 30 days of receiving. For unused
bottles that are bad upon opening for use please place a Ticket on Pinot Admin
or email info@paintandsipsupply.com listing the paint color, product code and
Batch Number from the label. The Batch number is a 5-digit number directly
below the product code on the label. Attach pictures of the unusable paint to
the Ticket or email when submitting the claim. Based on the scenario either a
refund, replacement or in-store credit will be issued. Shelf life of paint per
manufacturer is up to 2 years. No refunds, replacements, or credits for
unopened or opened bottles will be issued after 2 years from production date
based on the Batch Number from the bottle.
Furniture
Furniture may be returned for a full refund if in the original packaging
(including all components and manuals) within 30 days of the original purchase
date. Special order, manufacturer-direct, custom and pre-assembled furniture is
not eligible for return. Customer is required to arrange and pay for the return
shipping.
Pinot Audio
GUARANTEE: If any issues arise with the cabinet itself within 30 days of
receipt, a solution will be provided by PASS. No components or hardware are
covered unless a warranty is purchased. WARRANTY OPTIONS:
Purchase a 1-year warranty which covers replacement of Mixer,
Amplifier, Power Conditioners, and Wireless Microphone base and body pack or a
2-year warranty which covers the same items listed above minus the mixer. Only
a one-year warranty is available from
mixer manufacturer Numark. The warranty DOES NOT cover the handheld
microphone, headset microphone, auxiliary wires, batteries, and battery
charger.
Special Order Items
Special order items are not returnable. Such as items from a
pre-sale, or that were sold used or sold at a discount.
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