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|Shipping and Returns|
|Accepting Damaged Packages
In the case that a package arrives to you damaged, DO NOT refuse the package. Damage should be made aware to the delivery driver and pictures taken. Contact Customer Service within 72 hours of receipt by placing a ticket via Pinot Admin or emailing email@example.com and include pictures. It will then be determined based on the item if a replacement or refund will be processed.
|Refund or Replacement Policy|
PASS Damage, Refund & Replacement Policy
Thank you for shopping at PaintAndSipSupply.com. If for some reason you are not satisfied with your purchase, you may return it in accordance with the following guidelines:
If a package arrives damaged it should not be refused. Damage should be made aware to driver and pictures taken. Contact Customer Service within 72 hours of receipt by placing a Ticket on Pinot Admin or emailing firstname.lastname@example.org and including pictures. List in the claim the product codes and quantities of damaged items. It will then be determined based on the item, if a replacement or refund will be processed. Damages on purchases older than 30 days are not eligible for refund. You can contact Customer Service by phone at 832-460-0711.
Refunds for canvas that are completely unusable (e.g. tears, rips or punctures) will be given on claims submitted within 30 days from original purchase date. If the pictures submitted with claim show that the canvas is still usable, customer will be required to arrange and pay to ship those canvases back to Paint & Sip Supply. Once canvas in question is received by Paint & Sip Supply, a refund will be processed as originally requested in the claim.
If upon receiving a
shipment there are damaged paint bottles, please refer to the damages paragraph
above. Damage claims must be submitted within 30 days of receiving. For unused
bottles that are bad upon opening for use please place a Ticket on Pinot Admin
or email email@example.com listing the paint color, product code and
Batch Number from the label. The Batch number is a 5-digit number directly
below the product code on the label. Attach pictures of the unusable paint to
the Ticket or email when submitting the claim. Based on the scenario either a
refund, replacement or in-store credit will be issued. Shelf life of paint per
manufacturer is up to 2 years. No refunds, replacements, or credits for
unopened or opened bottles will be issued after 2 years from production date
based on the Batch Number from the bottle.
Furniture may be returned for a full refund if in the original packaging
(including all components and manuals) within 30 days of the original purchase
date. Special order, manufacturer-direct, custom and pre-assembled furniture is
not eligible for return. Customer is required to arrange and pay for the return
If any issues arise with the cabinet itself within 30 days of receipt, a solution will be provided by PASS. No components or hardware are covered unless a warranty is purchased.
Purchase a 1-year warranty which covers replacement of Mixer,
Amplifier, Power Conditioners, and Wireless Microphone base and body pack or a
2-year warranty which covers the same items listed above minus the mixer. Only
a one-year warranty is available from
mixer manufacturer Numark. The warranty DOES NOT cover the handheld
microphone, headset microphone, auxiliary wires, batteries, and battery