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|Shipping and Returns|
|Accepting Damaged Packages
In the case that a package arrives to you damaged, DO NOT refuse the package. Damage should be made aware to the delivery driver and pictures taken. Contact Customer Service within 72 hours of receipt by placing a ticket via Pinot Admin or emailing firstname.lastname@example.org and include pictures. It will then be determined based on the item if a replacement or refund will be processed.
|Refund or Replacement Policy|
PASS Damage, Refund & Replacement Policy
Thank you for shopping at PaintAndSipSupply.com. If for some reason you are not satisfied with your purchase, you may return it in accordance with the following guidelines:
If a package arrives damaged it should not be refused. Damage should be made aware to driver and pictures taken. Contact Customer Service within 72 hours of receipt by placing a Ticket on Pinot Admin or emailing email@example.com and including pictures. List in the claim the product codes and quantities of damaged items. It will then be determined based on the item, if a replacement or refund will be processed. Damages on purchases older than 30 days are not eligible for refund.
Furniture may be returned for a full refund if in the original packaging
(including all components and manuals) within 30 days of the original purchase
date. Special order, manufacturer-direct, custom and pre-assembled furniture is
not eligible for return. Customer is required to arrange and pay for the return
GUARANTEE: If any issues arise with the cabinet itself within 30 days of receipt, a solution will be provided by PASS. No components or hardware are covered unless a warranty is purchased.